Legacy phone systems are not scalable, nor can they support the needs of hybrid work environments. The problem of digital flexibility grows with external sales team management. If a seller uses a personal mobile phone to take customer calls on the road, all that data lies in their phone, not the company’s CRM database. In the office, call functionality is often limited, so transferring a caller to another department can lead to dropped calls and lost business. Legacy phone systems can support video conferencing with screen sharing.
From the IT perspective, it is more expensive to maintain an older system as parts become obsolete. Phone systems that do not report results clouds the ability to understand the extent of call issues and system usage, and takes valuable time away from more strategic initiatives. Dropped calls, frequent static, voice delays, and the lack of call clarity, plague out-of-date phone systems and leads to customer frustrations and brand damage.
Customer experiences and clear communication are critical to success. Unified Communications give business the tools to make meaningful connections and build brand trust. A 2021 PWS study found that 71% of Americans prefer human interaction during the sales process.
UCaaS and CCaaS for Customer Service Excellence
Upgrade to a UC solution for crystal-clear call clarity and interactive Voice functionality managed by TBConsulting. Our UC experts will architect a flexible solution designed to scale with your business. TBC's UC solution supports a remote workforce that is increasingly reliant on mobile communications. Backed by a cloud-based infrastructure, your communications are accessible to your entire workforce anywhere and on various devices. Built-in business continuity provides fail-over functionality if a location encounters an interruption.
Owl Labs found that 89% of companies are using multiple video conferencing platforms. Simplify your UC migration with a single, cloud-based platform for greater efficiency and performance. UC is an extensive and customizable solution increases visibility and control over your communications environment. Options include:
TBC's UC solution streamlines and tracks communication across channels between employees and customers.
The cost of a phone outage is not something that you want to calculate. Nor is the amount of time your already-strapped IT team is spending on your outdated voice technology. Turn to TBC to roll out a Unified Communications solution tailored to your business operations. Once rolled out, your IT team can take the reins, or TBC can. It’s your choice. Either way, your IT team can stay focused on the critical aspects of DX.
Whether your staff works in one office, works remotely, or is a combination of both, teams need to interact with one another. The best way to effectively manage modern communication is through a customized UC solution, allowing allocation of resources toward more important DX projects, so your IT team doesn’t waste time fiddling with outdated equipment.
What to Expect
TBC provides white-glove service to all of our customers, and this solution is no exception. From the initial meeting through service turn-up and training, you will work closely with our team to ensure everything is set up and configured to your unique business needs, all with minimal disruptions to your daily operations. Once up and running, TBC’s 24/7/365 monitoring and IT Operations Center keep a vigilant eye on your system to ensure everything is functioning as it should. Clients enjoy strict adherence to SLAs and a single US-based point of contact if any issues or questions arise.
The most critical needs of organizations today center on communicating effectively with employees, maintaining customer satisfaction and ensuring security across your environment. In a time where resources, for most organizations, are facing significant physical and financial constraints, we want to share some free and reduced cost resources available to our business community.
If you would like more information on how TBC can help guide your business through a successful IT modernization, be sure to request a 30-minute consult. One of our knowledgeable solutions experts will provide you with insights to help you work through your dilemma or challenge.
Now that hybrid workspaces are here to stay, the need for location-based hardware (phones, fax, video equipment) has waned, and now the key to business maturity is a permanent,...
Who doesn’t need more clarity in workplace communications? Maybe if you are a one-person band or only communicate between Alpine villages, a yodel can suit your business needs...
Riddle me this.
A man walks into a bar. He calls for a drink for an airman, a husband, a father, a high school basketball coach, and a Unified Communications (UC) manager. How...