IT Lifecycle Governance Powered by ServiceNow

OVERVIEW

Missing out on meaningful ITIL controls?

Without the benefit of metrics-based ITIL, IT staff can be bogged down by routine ticket volume and repetitive processes that distract from modernization efforts. By gathering and analyzing performance and incident data, organizations can better understand how to improve services and strategically plan for improvement.

Without the discipline of ITIL standards, projects tend to run over budget and over time, eventually diminishing the team's performance and internal reputation.

Without the right platform to integrate disparate technologies, processes, and data from multiple inputs, your end-users will experience inconsistent service.

An ITIL Platform Designed for Your Business

Fortunately, you can successfully drive modernization efforts by capitalizing on our partnership with ServiceNow (SN), a six-time Gartner Magic Quadrant leader for ITIL tools. Our SN developers will help you scale your IT services, productivity, and collaboration to shift your budget from upkeep to innovation with 25% fewer significant outages.

ServiceNow provides streamlined and secure cloud-based automation of business functions - a single platform for request management, real-time analytics, collaboration across business functions, and automated best practices for simplified audits. With over 300 customizations built into our ITIL platform, TBC custom-fits the platform to fit your specific business needs.

20%+

A Forrester TEI study reported both service desk and IT back-office teams gained 20% efficiency with ITIL.

What your IT teams can expect

Freedom from ongoing maintenance
Optimized performance with ServiceNow release compatibility
Improved ITIL performance with ServiceNow platform
US-based IT Operations Center (ITOC)
24/7/365 monitoring
Incident alert, intercept, triage & troubleshooting

What your Executives can expect

Structure & stability embedded into your processes
Governance around change
Disciplined management of patches and upgrades
Streamlined ServiceNow platform care and service
Best practice framework for incident integration
Alignment between operations and services

Maximize your ITIL platform with TBC

Just having ITIL isn’t the answer. Without the proper setup and maintenance, ServiceNow's powerful platform can become costly and complex. Busy IT teams often struggle to keep up with upgrades, implementation of new modules, testing, and training on new versions.

Hiring ITIL experts can be expensive for small and mid-sized businesses. We have certified ServiceNow engineers who deploy, monitor, and maintain your ServiceNow platform for peak performance.

Contact TBC today to learn more about how we can assist with your ITIL needs.