<img src="https://ws.zoominfo.com/pixel/Np52uyz9J1Drr8qrlKUF" width="1" height="1" style="display: none;">

IT Lifecycle Governance

TBC's ITIL solutions for: Management with discipline Reporting with metrics Integrated technologies

 

Let us go to work for you

OVERVIEW

Missing out on meaningful ITIL controls?

Without the benefit of metrics-based ITIL, IT staff can be bogged down by routine ticket volume and repetitive processes that distract from modernization efforts. By gathering and analyzing performance and incident data, organizations can better understand how to improve services and strategically plan for improvement.  

Without the discipline of ITIL standards, projects tend to run over budget and over time, eventually diminishing the team's performance and internal reputation.

Without the right platform to integrate disparate technologies, processes, and data from multiple inputs, your end-users will experience inconsistent service. 

 

An ITIL Platform Designed for Your Business

Fortunately, you can successfully drive modernization efforts by capitalizing on our partnership with ServiceNow (SN), a six-time Gartner Magic Quadrant leader for ITIL tools. Our SN developers will help you scale your IT services, productivity, and collaboration to shift your budget from upkeep to innovation with 25% fewer significant outages.

ServiceNow provides streamlined and secure cloud-based automation of business functions - a single platform for request management, real-time analytics, collaboration across business functions, and automated best practices for simplified audits. With over 300 customizations built into our ITIL platform, TBC custom-fits the platform to fit your specific business needs. 

20%+
A Forrester TEI study reported both service desk and IT back-office teams gained 20% efficiency with ITIL.

What your IT teams can expect

  • Freedom from ongoing maintenance

  • Optimized performance with ServiceNow release compatibility

  • Improved ITIL performance with ServiceNow platform

  • US-based IT Operations Center (ITOC)

  • 24/7/365 monitoring

  • Incident alert, intercept, triage & troubleshooting

Contact Us

What your Executives can expect

  • Structure & stability embedded into your processes

  • Governance around change

  • Disciplined management of patches and upgrades

  • Streamlined ServiceNow platform care and service

  • Best practice framework for incident integration

  • Alignment between operations and services

 

Contact Us

Maximize your ITIL platform with TBC

Just having ITIL isn’t the answer. Without the proper setup and maintenance, ServiceNow's powerful platform can become costly and complex. Busy IT teams often struggle to keep up with upgrades, implementation of new modules, testing, and training on new versions.

Hiring ITIL experts can be expensive for small and mid-sized businesses. We have certified ServiceNow engineers who deploy, monitor, and maintain your ServiceNow platform for peak performance.

Contact TBC today to learn more about how we can assist with your ITIL needs.

Get in touch today
IT Service Management with TBC

Read the latest from our blog

What is IT Asset Management and Why is it a Must for Growing Organizations
May 6, 2021

What is IT Asset Management and Why is it a Must for Growing Organizations

IT asset management (ITAM) is a critical component of IT management and budgeting to help track and identify priority expenditures at organizations. As the process of managing...

Read More
Key Benefits of IT Asset Management – The Story of an IT Manager Burdened by Burgeoning Assets
April 9, 2021

Key Benefits of IT Asset Management – The Story of an IT Manager Burdened by Burgeoning Assets

Once upon a time, in the land of corporate giants, there lived an IT manager named Fredmund, a well-loved technology guru, valued across the enterprise.Fredmund is talented....

Read More
How a Well Defined Process Connects People and Technology in the PPT Framework
March 4, 2021

How a Well Defined Process Connects People and Technology in the PPT Framework

The People, Process, and Technology framework, which originated in the 1960s, remains an essential business strategy. As a tool used to improve organizational efficiency...

Read More