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Unified Communication Solutions

Delivering business connectivity and collaboration for the digital age


Customer experiences and clear communication are critical to success. Unified Communications gives businesses the tools to make meaningful connections and build brand trust. 

Let us go to work for you
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From the IT perspective, it is more expensive to maintain an older system as parts become obsolete. Phone systems that do not report results hinder our understanding of the extent of call issues and system usage, and take valuable time away from more strategic initiatives. Dropped calls, frequent static, voice delays, and the lack of call clarity plague out-of-date phone systems and lead to customer frustrations and brand damage.

UCaaS and CCaaS for Customer Service Excellence

Upgrade to a UC solution for crystal-clear call clarity and interactive Voice functionality managed by TBConsulting. Our UC experts will architect a flexible solution designed to scale with your business. TBC's UC solution supports a remote workforce that is increasingly reliant on mobile communications. Backed by a cloud-based infrastructure, your communications are accessible to your entire workforce anywhere and on various devices. Built-in business continuity provides failover functionality if a location encounters an interruption.

TBC Brings Clarity to Your Communications 

 

What to Expect

TBC provides white-glove service to all of our customers, and this solution is no exception. From the initial meeting through service turn-up and training, you will work closely with our team to ensure everything is set up and configured to your unique business needs, all with minimal disruptions to your daily operations. Once up and running, TBC's 24/7/365 monitoring and IT Operations Center keep a vigilant eye on your system to ensure everything is functioning as it should. Clients enjoy strict adherence to SLAs and a single US-based point of contact if any issues or questions arise.

UC is an extensive and customizable solution that increases visibility and control over your communications environment. Options include:

Voice
Conference Center
Conferencing Mobility
SIP Monitoring
Unified Communications as a Service (UCaaS)
Contact Center as a Service (CCaaS)
Fully Managed Solution 

TBC's UC solution streamlines and tracks communication across channels between employees and customers. 

Real-time delivery of  communications

The cost of a phone outage is something you don't want to calculate. Neither is the amount of time your already-strapped IT team is spending on your outdated voice technology. Turn to TBC to roll out a Unified Communications solution tailored to your business operations. Once rolled out, your IT team can take the reins, or TBC can. It's your choice. Either way, your IT team can stay focused on the critical aspects of DX.

Flexible and Cost-Effective UC Solutions 

Whether your staff works in one office, works remotely, or is a combination of both, teams need to interact with one another. The best way to effectively manage modern communication is through a customized UC solution, allowing allocation of resources toward more important DX projects, so your IT team doesn't waste time fiddling with outdated equipment.