Manager, Cybersecurity and Network Services

Essential Duties and Responsibilities

Includes the following:

• Ensure SLA compliance and drive process improvement to meet operational objectives.
• Work with leadership in the creation and implementation of product development and multi-year roadmap.
• Direct the functions, processes, and operations of the network and security engineering, ensuring policies and procedures are followed.
• Provide tier 3 support for the Security (SOC) and IT Operations Center (ITOC) to ensure monitoring, optimal log collection, SIEM alert tuning, identification/ resolution of security investigations, and detailed documentation.
• Ensure a high degree of client satisfaction.
• Collaborate with leadership to prioritize practice workload between client engagements, internal efforts, and product development.
• Support Business Development and Marketing functions by engaging directly with prospective clients and providing technical resources when necessary.
• Develop and maintain an incident response management program that includes incident detection, analysis, containment, eradication, recovery, and chain of evidence/ forensic artifacts required for additional investigations.
• Work directly with clients and stakeholders to ensure service delivery excellence.
• Run monthly status meetings with clients and TBC leadership to report on service effectiveness.
• Responsible for assisting with hiring and retaining staff, career coaching, and professional development and accountable for the team's performance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The right candidate will have strong customer service skills, a positive attitude, a willingness to learn, and be detail-oriented. 

Required Skills/Experience

• Bachelor's degree in IT related field or equivalent work experience
• Industry leadership certifications such as CISSP, CISM, CASP
• 5+ years working as a Senior IT Security Engineer or Senior Network Engineer
• 3+ years of experience leading technical teams.
• Network technologies expertise (SD-WAN, VPN, Wireless, network architecture, network monitoring)
• Cybersecurity technology expertise (SIEM, Splunk, SOAR, MITRE, SOC and Zero Trust)
• Good understanding of industry compliance requirements, i.e., PCI, HIPPA, NIST, ISO, etc.
• A proven track record of leading teams to deliver solutions that meet business objectives
• Relationship-building skills.
• Experience developing new products and solutions that align with business objectives.
• Ability to learn and support new and quickly changing technologies.
• Excellent communication and interpersonal skills.
• Good work habits under pressure.

Preferred Qualifications

Network Monitoring and alerting

• Product lifecycle management
• SIEM and SOAR optimization
• GRC (Governance, Risk and Compliance)
• Technical certifications such as CCNP, CYSA+, CEH, CCSP, GCIA, Splunk
• Splunk Dashboard and Reporting Experience.
• ITIL Foundations Certification.

HOW YOU KNOW IF THIS JOB MIGHT BE FOR YOU

• You are motivated and driven to deliver value. You take ownership of your responsibilities and follow through on all client and team member requests and questions.
• You understand network security architectures well and have led highly productive engineering teams consistently meeting high-quality standards.
• You are a supportive and disciplined people manager capable of motivating high-performing technical teams.
• You balance managing day-to-day responsibilities with being a visionary for the future of the team and the product offerings.
• You like meeting and working with new people. You are comfortable engaging with people at all levels in an organization. You speak eloquently yet exude authenticity and trustworthiness.
• You are comfortable with change and multi-tasking. You enjoy learning new concepts and are quick on your feet. You know how to "roll with the punches" when things change.
• You enjoy the challenge of changing current (and developing new) products/services to ensure TBC's offerings are relevant and leading edge for our clients and the industry in which we compete.

Working Conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description represent the knowledge, skill, and ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions. 

A typical day in the life of a Manager, Cybersecurity and Network Services might include:

• Meeting with and communicating with current and prospective clients.
• Solutioning new, client-specific, or non-standard outcomes.
• Supporting sales through the development of technical resources and materials.
• Developing and updating product/service deliverables (cost sheets, project plans, estimates, scopes, etc.).
• Coaching and developing team members formally and informally.
• Ensuring quality and service level expectations are met.
• Balancing competing priorities for the team's resources.
• Driving issue resolution.
• Contract negotiation and review.
• Team Capacity planning and resource allocation.
• Working with Team Engineers to operationalize products/services.
• Meeting with other Managers to deliver consistent and collaborative offerings/services.
• Managing engineer work efforts (requests, incidents, projects) through prioritization and accountability.
• Delivering presentations at company and client meetings.

Limited travel may be required.