TriWest Healthcare Alliance’s mission is to serve America’s military families. The primary focus of TriWest is handling medical appointment and specialty referrals for military personnel, their families and veterans.
Since 1996 TriWest has built a network for service providers to help facilitate the timely access to medical care for their clients.
TriWest Healthcare Alliance was a key vendor on a major Department of Defense contract around which the company was substantially built. That contract was unexpectedly lost resulting in a major loss of business and a decision to make the IT costs variable by shedding the data center and most core IT infrastructure/support including over 50 FTEs.
TriWest Healthcare Alliance pursued a complete outsourcing highlighting a key challenge to the business model – – TriWest needed to have a highly secure, responsive and scalable IT infrastructure with to-be-determined requirements to support new contracts and the next chapter in the company’s history.
“TriWest has worked with a number of large IT providers with a national footprint and have found the TBC relationship to yield improved service, better solutions and sensible pricing. TB Consulting has consistently demonstrated being a true partner to TriWest”