Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier. Saddleback provides residential and business customers with reliable local telephone service, high-speed Internet access, and custom business solutions.
Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community with a mission to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community. Since inception Saddleback has built a rugged telecommunications infrastructure that provides world-class solutions for residents and businesses.
Saddleback Communications has driven rapid growth through its distribution channels. The rapid growth came with some challenges, the most notable being a shortfall in processes and transparency for handling the speed of provisioning demanded by the market.
In a competitive market such as telecommunication Saddleback needed to quickly develop its processes and systems to ensure quality of service, maintain excitement level of distribution partners, and to scale with levels of growth.
“TB Consulting has partnered with Saddleback to address challenges and think ahead throughout very high growth. They have helped us drive specific revenue opportunities”