TriWest Healthcare Alliance

triwest

Customer Profile

TriWest Healthcare Alliance’s mission is to serve America’s military families.  The primary focus of TriWest is handling medical appointment and specialty referrals for military personnel, their families and veterans.

Since 1996 TriWest has built a network for service providers to help facilitate the timely access to medical care for their clients.

Challenges

TriWest Healthcare Alliance was a key vendor on a major Department of Defense contract around which the company was substantially built. That contract was unexpectedly lost resulting in a major loss of business and a decision to make the IT costs variable by shedding the data center and most core IT infrastructure/support including over 50 FTEs.

TriWest Healthcare Alliance pursued a complete outsourcing highlighting a key challenge to the business model – – TriWest needed to have a highly secure, responsive and scalable IT infrastructure with to-be-determined requirements to support new contracts and the next chapter in the company’s history.

TB Consulting was awarded the outsourcing contract after having demonstrated a partnership mentality including an IT delivery model that exceeded the requirements outlined by TriWest. The strategy considered the need for security, scale and flexibility. TBC delivered a solution that provided immediate and measurable savings while improving service levels.

Accomplishment

Data Center migration
Managed secure private cloud hosting (IaaS, PaaS, SaaS)
NIST & FedRamp security protocol support
Virtual Desktop Infrastructure
Custom solutions including customer interaction (voice, text, IVR)
Business process and workflow design
Disaster recovery and alternate site (DRaaS)
VoIP migration, hosting and on-going support

Customer Details

Focus

Serving medical referrals for military personnel, their families and veterans.

 

Select Clients

America’s military families

 

Website

http://www.triwest.com

“TriWest has worked with a number of large IT providers with a national footprint and have found the TBC relationship to yield improved service, better solutions and sensible pricing.  TB Consulting has consistently demonstrated being a true partner to TriWest”

Rick Green, CIO

Call us at: (602) 396-5318 to learn how we can help your organization drive greater success through innovative IT solutions.