Saddleback Communications

saddlebackCommunications

Customer Profile

Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier. Saddleback provides residential and business customers with reliable local telephone service, high-speed Internet access, and custom business solutions.

Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community with a mission to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community. Since inception Saddleback has built a rugged telecommunications infrastructure that provides world-class solutions for residents and businesses.

Challenges

Saddleback Communications has driven rapid growth through its distribution channels. The rapid growth came with some challenges, the most notable being a shortfall in processes and transparency for handling the speed of provisioning demanded by the market.

In a competitive market such as telecommunication Saddleback needed to quickly develop its processes and systems to ensure quality of service, maintain excitement level of distribution partners, and to scale with levels of growth.

TB Consulting helped redesign the entire business process to enable rapid growth with an eye towards creating transparency and automation. TB Consulting developed a custom software solution that integrated with Saddleback’s primary underlying carriers and hardware solutions. These tools allowed for easier on-boarding of clients and real time access for partners and executives (dashboards, reporting, etc.). The strategy considered the entire breadth of IT needs. TBC delivered a solution that provided measurable savings in time and money

Accomplishment

VoIP Migration
Integration with local and Government 911 systems
Automation of provisioning of phone services
Integration with MetaSwitch
Development of Key Measures and Metrics
Custom Dashboard showing Key Indicators
Development of custom Real time Monitoring

Customer Details

Focus

Residential Telephone
High-Speed Internet

 

Select Clients

Salt River
Indian Community

 

Website

http://www.saddlebackcomm.com

“TB Consulting has partnered with Saddleback to address challenges and think ahead throughout very high growth. They have helped us drive specific revenue opportunities”

Ray Napoletano, BD Manager

Call us at: (602) 396-5318 to learn how we can help your organization drive greater success through innovative IT solutions.