TBC’s staff and management team credentials include Microsoft, CISCO, Novell and HP hardware and software products.
They hold multiple Microsoft certifications including MCSL, MSSD, MCDBA and MCP.
The PC-server-network support team offers 3 major types of service. For new clients or new systems, we typically start
with a review and planning session. The purpose is to document the business needs and, if a computer system is in place,
review, assess and document it. If a system is being contemplated, our team will document the technical services, work
station, routers, internet and associated system and application software specifications. We will also help research and
procure the system.
If a specific problem needs to be addressed or a system upgraded, we approach the issue with the same diligence and
stamina as a new system installation. We document the business need, configure, price and procure the hardware and software
and subsequently implement the solution. We also help ensure all users are thoroughly trained and system and user
documentation is completed.
If you need on-going support, because you can not justify a full-time certified system’s engineer or periodically need
desktop, server, exchange, network, internet, etc expertise- TBConsulting has the affordable reliable business solution.
We offer package on-site and telephone scheduled maintenance and emergencies support service, at a discounted fee.
PC & Network Support Services Offered
- System Review & Planning
- Review each device and document key information
- Review, document and address network configuration
- Review backup documented/planned and practiced procedures.
- Review virus protection documented/planned and practice procedures
- Review network and user security documented/planned and practiced procedures
- Review desktop PC and internet documented/planned and practiced procedures
- Review inventory of current software licenses and support contacts
- Review and document all computer issues and needs
- Review current system administration policies
- Resolve minor desktop issues while conducting the review
- Document current system and deliver recommendations addressing current issues
- System Upgrades & Fixes
- Evaluate the needs and general budget
- Establish a detailed preliminary budget
- Detail all needed hardware, software, and service components
- Obtain competitive bids on all equipment
- Help select software and negotiate software contracts
- Draft work plan to systematically implement the upgrade
- Conduct new system rollout and training
- Rollout any new policies and procedures (i.e. Internet, PC usage, security, etc)
- Update all system schematics and documentation
- Conduct system administrator training
- Conduct post conversion review and follow up training
- System Maintenance & Support
- Test and verify backups of designated client and server files
- Monitor disk space
- Review system event logs
- Test Uninterrupted Power Supplies (UPS)
- Review security logs
- Review application logs
- Verify current virus definitions installed on client PC's and server
- Schedule on site assistance to resolve any non-urgent issues based on items logged in the Computer System Issues Log (Typically weekly)
- New user computer set up and training (Typically weekly)
- New user computer set up and training (Typically weekly)
- Emergency Support is offered 24 X 7